SCORM Compliant Package-AHCWRK216 Provide information on products and services AHC Core units AURAAA001 Work in

Core units AURAAA001 Work in an automotive administration role AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA003 Build customer relations in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA003 Communicate effectively in an automotive workplace AURAKA001 Use information technology systems AURAKA002 Adapt work processes to new technologies in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAQA003 Maintain quality processes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURAFA002 Read and respond to automotive workplace information AURAMA001 Work effectively with others in an automotive workplace AURSLA001 Comply with legal requirements when selling automotive products and services TAEDEL301 Provide work skill instruction AURACA002 Manage complex customer requirements in an automotive workplace AURAFA004 Resolve routine problems in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSS403001 Review competitive systems and practices MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely Elective units MSS403005 Facilitate use of a Balanced Scorecard for performance improvement MSMENV472 Implement and monitor environmentally sustainable work practices MSMSUP390 Use structured problem solving tools MSS402061 Use SCADA systems in operations MSS402081 Contribute to the application of a proactive maintenance strategy MSS402083 Use planning software systems in operations MSS402053 Participate in breakthrough improvements in an office * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid FWPHAR3226 Operate feller buncher * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIICRC318D Cure concrete RIICCM206D Support plant operations RIISAM201D Handle resources and infrastructure materials and safely dispose of nontoxic materials RIICRC317D Finish concrete pavements * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AHCWRK216 Provide information on products and services AHC Core units AURAAA001 Work in* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.