Training and Assessment Strategy-FNS42215 Certificate IV in Personal Trust Administration New Unit Core units CHCCOM003 Develop workplace

Core units CHCCOM003 Develop workplace communication strategies CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

the identification and support of learners’ Language

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

and compliance obligations under ASQA Practice Guides

Training and Assessment Strategy-FNS42215 Certificate IV in Personal Trust Administration New Unit Core units CHCCOM003 Develop workplaceYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.